Letter: If only Virgin Media would listen

Letter: I have my phone with Virgin Media and I have my bills online. As their call centres are in India and I am hard of hearing and cannot understand accents, I use e-mails if I have anything wrong.

I sent an e-mail because of a problem and asked them not to phone.

They phoned to say they had sent an e-mail and then phoned to ask if I had read it.

It seems the problem can only be resolved by phone.

I will go back to paper bills.

Tom Brazier

Telford