Letter: Next customer services? No thanks...

Letter: Today I went to our Next store in the Pride Hill Shopping Centre looking for a particular child's nightdress.

I wasn't successful but a rather pretty pyjama set was put aside for me just in case I could not find elsewhere what I was looking for.

I was successful Marks & Spencer and Mothercare, therefore I wanted to let Next know that I wouldn't be needing the set that had been put aside for me.

However, by this time I was rather tired and thought I would phone them when I got home rather than returning to the store in person.

And now it comes. . . wait for it.

The entry in the local telephone directory says "Next Retail Ltd, Unit 9, Upper Mall, Pride Hill Shopping Centre, Shrewsbury... 0844 8445391".

I dialled this number and was connected to someone in India.

The Indian voice couldn't understand what I wanted, and after repeating my request I was told he did not have the number.

I was furious.

What a devious practice to increase the cost of a local call.

Has the world gone mad or is it just me not understanding modern business methods?

I am certainly not accepting it and shall pursue the matter if I can find the address for Next's head office.

Hopefully it is in the UK.

Mrs I Barnes

Shrewsbury