Shropshire nursing boss: Thanks to 'kind' Finley-Jay

A special thank you goes out this week to young Finley-Jay who makes special trips to Royal Shrewsbury Hospital to hand out goody bags to ambulance crews.

It is such a lovely and kind gesture by Finley who loves ambulances, and his goody bags will make all the difference to the ambulance crews that arrive at the hospital.

The eight-year-old found out about a Facebook group called ‘’Hit the Ambulance gamers”, where a ‘hit’ is a random act of kindness, such as a smile, wave or giving anything such as sweets, chocolates or drinks to ambulance crews.

He then started making up goody bags and handing them out.

He puts tea, coffee, sweets, biscuits, chocolates and pens in the bags he makes up, which have been gifted to him by family and friends.

Finley even has his own Facebook page called Finley-Jay's Ambulance Bags Journey.

Well done Finley – I am hoping to meet you soon!

We are always looking at ways to improve the experience of our patients in our hospitals and we are committed to listening and learning from feedback.

We have welcomed new family liaison officers to the trust to improve how we engage compassionately with patients and families affected by patient safety incidents.

The new roles within the Patient Safety Team are part of the Patient Safety Incident Response Framework (PSIRF) which launched last year.

The aim of these dedicated roles is to prioritise and support the needs of patients and families affected by patient safety incidents within the trust.

They will also play an important role in the education and support of staff to have conversations with patients and families when incidents occur, the legal requirements of Duty of Candour and ensuring that patient and family experiences and concerns are acted on.

Ensuring that patient and family voices are included in learning and actions produced from patient safety reviews, learning responses and incident investigations is also vital to their role.

Finally, well done to Katey Evans, a Personalised Cancer Care Navigator at our trust, who has completed a 74-mile walk to raise money for the charity Shrewsbury Men’s Shed.

After volunteering with the charity, Katey decided to raise money by walking the north route of the Shropshire Way.

The Shrewsbury Men’s Shed works closely with our Trust and the Personalised Cancer Care team, which supports people affected by cancer.

To date she has raised £1,400 for Shrewsbury Men’s Shed. If you would like to donate, please see her JustGiving page.