TUI Shrewsbury manager collects two 'Manager of the Year' awards

Hannah Jones, manager of the county town's TUI branch on Pride Hill, won Manager of the Year for the region - Shropshire, North Wales, Cheshire and Staffordshire - before going on to win the company's Manager of the Year North Division accolade.

She has been praised for her leadership and dedication to people, and her "extraordinary" willingness to take on additional responsibilities.

Last year, the team at TUI in Shrewsbury was awarded 'Shop of the Year', and came close to achieving the award for the second year in a row.  

Lucy Pritchard, deputy retail manager at TUI in Shrewsbury, nominated Hannah for the award and said: "Throughout the past year, Hannah has exemplified what it means to be a leader, driven by an unwavering passion for results, people, and our customers.

"From the outset, Hannah has demonstrated a relentless determination to achieve excellence. Her ability to set ambitious yet attainable goals has consistently propelled her team and the region towards remarkable outcomes, her want for her and the team to be number one are applaudable.

"She always has a keen focus on performance, but not only does she meet expectations but inspires the team to exceed them. Their commitment to delivering exceptional results is not just about numbers; it’s about creating lasting impact and value for our people/customers and business.

"Equally impressive, she genuinely cares for her team members and takes time to listen and develop them. She demonstrates an inclusive environment where everyone feels valued and empowered to share their ideas.  

"In addition to their dedication to people, she places a strong emphasis on customer satisfaction throughout the team again showing on her customers service pillars. They take time to understand customer needs and look at opportunities to improve. By championing the customer experience, Hannah and the team have not only strengthened the relationships with customers, but has also driven repeat business, significantly impacting our bottom line. 

"Innovation is at the heart of Hannah’s leadership style. She will constantly seek out new ideas and look at removing barriers by constantly taking feedback and ideas from her team, to enhance processes, embrace change as an opportunity for growth. 

"Hannah has an extraordinary willingness to take on additional responsibilities, often stepping in to support colleagues and lead initiatives that go beyond their role. She is always one of the first to support others, developments and inspires us within her new role. Her proactive approach, determination and readiness to tackle challenges head-on sets a powerful example for the entire team."