TCN sees huge increase in recurring revenue
A global provider of a comprehensive cloud-based call centre platform for enterprises, contact centres, BPOs, and collection agencies, has announced a huge increase in recurring revenue for 2024.
TCN UK, which was established in Utah in the United States has been operating in the UK for the past two-and-a-half-year and has a team based in Shrewsbury.
It has revealed that recurring monthly revenue for 2024 has increased 180 per cent on the previous year.
During the period, client growth, has tripled with a highly successful 2024.
The company's referral network continues to grow at a pace with a growth of 250 per cent and more partners due to be added to the roster this year.
Spencer Taylor, Regional Head of Sales and Operations for UK and Eire, said: “I am extremely proud of the experienced and dedicated UK and EU teams for creating such monumental growth in all areas here in the UK.
"In the USA, TCN is a household name in the call centre arena. Here in the UK, with drive, hard work, commitment and an unparalleled standard of customer service and client support, we have gone from being almost unknown to a key player, especially in the credit and collections sphere, which accounts for around 70 per cent of our revenue here and globally.
“We have built a very strong UK brand and reputation. We believe that the TCN platform, contract setup and customer support is unmatched in the industry, and we are hearing this universally from our clients. One of our mantras is, “we earn your business every day” because there are no long-term contractual minimums, which gives our clients peace of mind and ensures we never drop the ball, working hard every day to keep their business. We are excited for 2025 and what it will bring for us and our clients.”
Kerry Sherman, Executive Vice President of Business Development EMEA, added: “I’m impressed with the efforts, determination and sheer brilliance of the UK team who have pulled off such massive growth in the UK in such a short timeframe. This is phenomenal growth and at the top of all this is our clients. We are building a community, not just a brand and I can say with confidence that client satisfaction is the absolute pinnacle of our work."
