'It is coming to break us': Shrewsbury care provider slams CQC after 'inadequate' rating
A care provider rated inadequate by the Care Quality Commission has accused the watchdog of trying to break them after receiving a poor rating.
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The health watchdog said it was the second time Copthorne Complete Home Care had been rated inadequate, and that it was requiring the business to take 'further action' to protect people.
Reacting to the findings the Shrewsbury-based business' manager, Thamary Masango, said: "We do not feel supported when it comes to the CQC. I feel when it is coming to us, it is coming to break us, I do not feel supported."
Copthorne Complete Homecare Limited is a domiciliary care agency providing personal care to people in their own homes.
The CQC said the inspection was carried out to follow up on concerns from a previous inspection.
The latest inspection has seen the service's overall rating – as well as the areas of safe, effective, responsive, and well-led – rated inadequate again.
Caring has also been rated 'requires improvement' again.
It means the service remains in special measures.
