Santander users hit by outage affecting banking app and other services
The firm said it was aware of the issue and was working to fix it.
Many Santander customers have been left unable to access their accounts after the bank confirmed issues with a number of its services.
Responding to users who raised complaints on social media, the bank said it was “aware” that some customers were “currently unable to access some of our services and we’re very sorry for the inconvenience this is causing”.
The incident is the latest in a growing list of outages for some of the UK’s biggest banks, with data published by the Treasury Committee on Thursday revealing there have been more than 33 days’ worth of unplanned tech and system outages in the last two years for nine of the UK’s biggest banks and building societies.
Experts have previously said the banking sector and regulators are struggling to keep up with modern technology and embedding it in their large, complicated and often dated technology systems.
In response to this latest incident, Santander said it was working to fix the problem as soon as possible.
According to the Santander website, the bank is having issues with its mobile banking, telephone banking, technical problems within its branch network and card payments.
However, it said cash machines and online banking were available as normal.
According to service status website Downdetector, Santander customers began reporting issues with the firm’s services at around 12pm on Thursday, with more than half of those reports flagging issues with payments.
On social media, users reported a range of issues, from being unable to log in to their account or the firm’s app, to making payments or transferring funds.
In a message on the Santander website, the bank said: “We are currently facing intermittent issues making payments that we are working hard to resolve.
“If you face issues please try again, and in case of continuing failures please use Online Banking in the meantime.”
It also had similar messages for its telephone banking, branches and card payments services, and said it would provide further updates to customers via its website and social media pages.
In further responses to customers on social media, Santander said it did not have a timescale for fixing the issue.
In a message posted to the bank’s official UK help account on X, Santander said it was “experiencing a high volume of calls” and urged customers to “only contact us if absolutely necessary” to ensure that phonelines were “free for those who urgently need to contact us”.
